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Bug Tracking Database – Bug 12592

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Last modified: 2014-02-12 14:17:39 UTC  

Photoshop CS2: complains "Please log in using an account with administrator privileges and try again"

Bug 12592 - Photoshop CS2: complains "Please log in using an account with administrator privileges and try again"
Photoshop CS2: complains "Please log in using an account with administrator p...
Status: CLOSED FIXED
AppDB: Show Apps affected by this bug
Product: Wine
Classification: Unclassified
Component: -unknown
0.9.59.
Other other
: P2 normal
: ---
Assigned To: Mr. Bugs
:
Depends on: 12516
Blocks:
  Show dependency tree
 
Reported: 2008-04-14 16:15 UTC by suisalu
Modified: 2014-02-12 14:17 UTC (History)
13 users (show)

See Also:
Regression SHA1:
Fixed by SHA1:
Distribution: ---
Staged patchset:


Attachments
Error dialog (2.29 KB, image/png)
2008-04-14 16:15 UTC, suisalu
Details
Error I got after trying the workaround (6.22 KB, image/png)
2008-04-15 04:35 UTC, suisalu
Details

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Description suisalu 2008-04-14 16:15:41 UTC
Created attachment 12185 [details]
Error dialog

First try:
1. rm -rf ~/.wine
2. install photoshop with serial

Second try:
1. rm -rf ~/.wine
2. sh winetricks vcrun6 corefonts
3. install photoshop as tryout

Install works fine but when I try to launch photoshop after installation I get following error message:

"An error has been detected with a required application library and the product cannot continue. Please reinstall the application"

Seems that people are getting PS CS2 running and I can't seem to find any information relating this bug, so I'm reporting.

I'm running Ubuntu Hardy beta with all the latest updates. 32bit.

Hope this helps.
Comment 1 Dan Kegel 2008-04-14 17:45:56 UTC
Hardy has some issues.  One random Hardy-specific thing is
http://wiki.winehq.org/PreloaderPageZeroProblem
Does the workaround there help?
Comment 2 suisalu 2008-04-15 04:34:33 UTC
Yep, that workaround solved my problem.

I was having the same issues as described in that bug:
http://bugs.winehq.org/show_bug.cgi?id=12516

Namely, wine was giving me this error:
preloader: Warning: failed to reserve range 00000000-60000000

I had to install photoshop again though, this time with serial. My last install was a tryout and though I was able to insert the serial/activate it afterwards, I got another error. I've attached the error dialog. I'm not sure whether I got this before or after installing updates.

Anyway, reinstalling the application with serial worked.

Thanks alot

Comment 3 suisalu 2008-04-15 04:35:47 UTC
Created attachment 12201 [details]
Error I got after trying the workaround
Comment 4 Dan Kegel 2008-04-15 09:58:40 UTC
Marking as depending on bug 12592...
Comment 5 Mantas Kriaučiūnas 2008-04-25 03:03:10 UTC
(In reply to comment #4)
> Marking as depending on bug 12592...

This bug is 12592, it seems you marked this bug as depending on bug 12516, right ?
Comment 6 Dan Kegel 2008-04-27 11:06:00 UTC
Yes.  My brain obviously has an overly active random number generator
and an underactive self-check...
Comment 7 Michael Rowe 2008-06-08 03:58:22 UTC

    
Comment 8 Dan Kegel 2008-06-08 07:04:38 UTC
Let's make this about the error message
"Adobe Activation
You are not allowed to continue because your accountdoes not have the proper privileges.
Please log in using an account with administrator privileges and try again."
Michael, is that what you're running into?
Comment 9 Dan Kegel 2008-06-08 07:06:02 UTC
Aha, no, Michael ran into bug 12516.  Michael, please switch your vote.
Comment 10 Michael Rowe 2008-06-08 15:46:30 UTC
Sorry about that I have switched my vote.
Comment 11 Stanislaw 2008-06-22 09:25:56 UTC
Same error, but solution is listed on http://wiki.winehq.org/AdobePhotoshop
# wget http://kegel.com/wine/winetricks; sh winetricks corefonts vcrun6
After this, I've not get this error when starting Photoshop.

Kubuntu 8.04, wine 0.9.59
Comment 12 Evan 2008-07-23 02:20:38 UTC
I have tried both workarounds mentioned in this bug report. winetricks and the PreLoaderPageZero fix and continue to receive the error about privileges.
Comment 13 Evan 2008-07-23 02:58:52 UTC
Seemed to work after a reboot.
Comment 14 Matt 2008-07-29 19:58:03 UTC
I too got this error and it was fixed after a simple reboot; easy enough fix if you ask me!
Comment 15 lyxdesic 2008-10-04 19:12:38 UTC
(In reply to comment #13)
> Seemed to work after a reboot.
> 
Here's hoping a fix is in order that does not require reboooting, as that's is all that works for me as well. :)
Comment 16 James Flanigan 2008-11-29 01:59:16 UTC
I have found that clearing Adobe's temp files in "C:\windows\temp", then restarting the wine service, allows me to resume using Photoshop after this dialog appears.
Comment 17 Matthew Croall 2009-04-17 02:33:57 UTC
I experience this problem when I tunnel PhotoshopCS2 using X11 over ssh while being logged in via GDM as well.

E.G. Physical GDM login and SSH network login with the same user at the same time. Only 1 user running Photoshop but both running other Wine apps.

A system reboot or "wineboot -r" seems to fix it temporarily until I do a multi user login again.

I now make sure I log out when performing an application tunnel.
Comment 18 Austin English 2009-05-11 00:45:42 UTC
Still present in git.

It seems only 'winetricks corefonts' is needed to prevent the bug (before installing of course).
Comment 19 Dmitry Timoshkov 2009-05-11 03:01:13 UTC
(In reply to comment #18)
> It seems only 'winetricks corefonts' is needed to prevent the bug (before
> installing of course).

Then this is a duplicate of the bug 9623.
Comment 20 Austin English 2009-05-11 06:11:20 UTC
(In reply to comment #19)
> (In reply to comment #18)
> > It seems only 'winetricks corefonts' is needed to prevent the bug (before
> > installing of course).
> 
> Then this is a duplicate of the bug 9623.
> 

It may take a bit more investigation. Just tried:
$ rm -rf ~/.wine
$ regedit #added Times/Tahoma substitution
$ wine setup.exe #installed photoshop
$ wine Photoshop.exe

First time works fine. Dismissed updates, etc.
$ wine Photoshop.exe # Prompts for trial/serial again.

Second time works fine, aside from prompting again.
$ winetricks vcrun6
$ wine Photoshop.exe
This got rid of the trial/serial stuff.

$ rm -rf ~/.wine ; wineboot ; cp Time.TTF ~/.wine/drive_c/windows/Fonts
$ wine setup.exe

$ wine Photoshop.exe #no error, but trial prompt
$ winetricks vcrun6
$ wine Photoshop.exe # still get trial prompt on every run
Comment 21 orlcam 2009-07-13 10:45:45 UTC
My issue occured due to adobe downloading updates.  I didn't noticed this at the time of my encounter of the issue.  Later on, I saw a strange icon on top bar (ubuntu 9.04) that I never saw before.  When I clicked on it, it was downloading adobe bridge updates.  I stopped the process and I was able to open adobe photoshop without an issue.
Comment 22 Kirill 2010-02-15 12:53:29 UTC
это проблема решается следующим бубном в Ubuntu 9.10:

В ярлыке запуска прописываем:
gksudo wine "/home/<user_name>/.wine/dosdevices/c:/Program Files/Adobe/Adobe Photoshop CS2/Photoshop.exe"

И будет Вам счастье))) !!!
Comment 23 Dan Kegel 2010-02-15 13:33:52 UTC
Never use sudo or gksudo to run Wine apps.  See 
http://wiki.winehq.org/FAQ#head-96bebfa287b4288974de0df23351f278b0d41014
Comment 24 Max Mustermann 2010-02-27 16:20:38 UTC
Installing dcom98 through winetricks solved the problem for me and a friend.
Thought the installation failed and I had to set the winever through winecfg to win xp by hand again.
Comment 25 Yvonne 2010-08-26 00:05:00 UTC
I recently installed photoshop cs2 using wine and I got an error the 2nd time opening it saying 

"Adobe Activation- You are not allowed to continue because your accountdoes not have the proper privileges. Please log in using an account with administrator privileges and try again." 

So I tried to go and uninstall it using the software for wine, and while it's uninstalling it keeps spamming that error message and won't fully uninstall photoshop. Is there a way I can go in and manually delete the files? 

Thanks everyone!
Comment 26 Yvonne 2010-08-26 00:05:33 UTC
I recently installed photoshop cs2 using wine and I got an error the 2nd time opening it saying 

"Adobe Activation- You are not allowed to continue because your accountdoes not have the proper privileges. Please log in using an account with administrator privileges and try again." 

So I tried to go and uninstall it using the software for wine, and while it's uninstalling it keeps spamming that error message and won't fully uninstall photoshop. Is there a way I can go in and manually delete the files? 

Thanks everyone!
Comment 28 Igor Franchuk 2011-09-25 05:08:05 UTC
CS2 & wine 1.3.28 the problem: 

Please log in using an account with administrator privileges and try again 

is still there. 

It usually triggers when Photoshop is started then closed and re-started again. The fix with 

#winserver -k 

works but it kills all the started wine applications and to use photoshop you got to restart them all over again. 

I found that 

#wineboot -i 

would fix this problem without any need to restart all the windows applications that are are running. 

If photoshop is showing you Please log in using an account with administrator privileges and try again - close it then run 

#wineboot -i

and start Photoshop again. This fixed the problem of rebooting all the wine application when photoshop cannot start.
Comment 29 butraxz 2013-04-22 15:09:11 UTC
Workaround reported two years ago. Shouldnt this be closed ?
Comment 30 Austin English 2013-04-22 21:06:24 UTC
(In reply to comment #29)
> Workaround reported two years ago. Shouldnt this be closed ?

Workarounds are not fixes.
Comment 31 Ken Sharp 2013-07-16 08:25:29 UTC
I cannot recreate this with wine-1.6-rc5-3-gae1709c, can someone else please try?
Comment 32 Ken Sharp 2014-02-04 13:55:01 UTC
Fixed.
Comment 33 Alexandre Julliard 2014-02-07 13:05:45 UTC
Closing bugs fixed in 1.7.12.


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